FAQ

My order hasn't arrived?

If you would like an update on your order, please email beckenham@stevenharris.co.uk with your name and your specific query.

How long will my order take?

UK Delivery
All items are sent via courier. Items which are in stock take 3 working days, whilst items that are not in stock take 5-7 working days, when ordered before 2pm.

I'm not sure what to order?

Email us at beckenham@stevenharris.co.uk and we can arrange an optician to call you and discuss if needed.

What if I'm not happy with my order?

Please email beckenham@stevenharris.co.uk with your query and we endeavor to resolve your concerns.

I think I have an eye emergency, what should I do?

If you suspect you have an eye emergency, for example experiencing new or changes in floaters in your vision, flashing lights in your vision, sudden eye pain or sudden loss of sight please call us 020 8650 6172, or call NHS 111 (if out of hours) -please do not make an online booking. We will then arrange for one of our optometrists to call you and discuss your concerns.

My glasses are not fitting as I would like, what should I do?

Please call 020 8650 6172 or email beckenham@stevenharris.co.uk and we can arrange for you to visit for one of our dispensing opticians to improve the fitting of your glasses.

I would like a specific brand/type of frame, can you get it for me?

Please call 020 8650 6172 or email beckenham@stevenharris.co.uk and we can arrange for one of our dispensing opticians to speak with you. As an independent optician we have access to a wide selection of frame brands and can often order specific frames for you.

I have a problem or concern with my glasses, what should I do?

Please call 020 8650 6172 or email beckenham@stevenharris.co.uk and we can arrange for you to visit for one of our dispensing opticians to resolve your concerns. As an independent optician we pride ourselves on ensuring we resolve any issues you may have with your glasses.